I have a bit of good news to share today. I recently had a seriously amazing experience with a company and I wanted to pass it on, simply because I think most companies could learn something here.
Several years ago, my dear friend Kelli introduced me to the wonderful world that is Petunia Pickle Bottom. I bought by first bag from BabySteals, and just loved it. After the Sunbean was a little older, I bought a smaller Petunia bag {the touring tote}. My love for Petunia doesn't end there...Little Dude came home from the hospital in a layette set, and my favorite swaddle blankets are Petunia Pickle Bottom. I've since purchased another larger bag {the boxy backpack...don't worry, I never wear it as a backpack}, and I LOVE my overnight bag {the wistful weekender}.
My little guy modeling some of his PPB jammers.
The Touring Tote has a double zipper on the top, and one side of it broke a few years ago. Since the other side worked just fine, I didn't worry about it. Then, right after Little Dude was born, the other zipper broke. I was totally bummed, and decided to check with Petunia to see if they offered any type of repair service.
I contacted them, and they had me send some photos. After reviewing the photos, they asked me to send in my bag. About a week later, I heard from them, and they informed me that Petunia was going to replace my bag! For free! And, I got to choose the pattern! I'm a total nerd and creature of habit, though, and picked the same one I'd had. I just love it so much!
Keep in mind that I didn't provide them with any type of receipt or proof of purchase, and this bag was purchased three years ago, in 2009. I just had to share my experience with a company that stands behind their product loyally, even after three years of use.
You know I love a good deal, so watch for their semi-annual{ish} outlet sale, which is online. I've gotten some great pieces there, and some gifts for friends, too.
I just love it when a company exceeds expectations!
For information's purposes, Petunia Pickle Bottom has no clue I wrote this. I just love them. Isn't the number of 'sponsored' blog posts lately driving you batty?!?
6 comments:
That's awesome! I love great companies like that.
Sweet! Customer service really does go a long way! Not to change the subject, but what color is your bathroom? I'm so into blue lately :o)
Isn't it great?!? It's called Nautical Navy. We got it at Lowe's, over to the side with the square colors. Maybe it's Waverly? I really love it. :)
They are so awesome! Two of my bags that were glazed got discolored from my jeans rubbing on them and I sent them into ppb and they did the same exact thing for me! What an awesome company! Customer for life! Miss you!
That's great! And yes, I agree about the sponsored blogs.
I've since purchased another larger bag {the boxy backpack... pdiaperbags.blogspot.com
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